Dapatcuci Privacy Policy — Our Commitment to Protecting the Personal Data of Malaysian Members

1Introduction & Scope of This Policy

Dapatcuci is fully committed to protecting the privacy of every member who uses our platform. This Privacy Policy transparently explains how we handle your personal information — from the moment you register an account through to after you stop using our services.

This document applies to all information collected through the dapatcuci.vu website, the dapatcuci mobile app (iOS and Android), and all our official communication channels including email and live chat.

We practise a "privacy by design" principle — meaning privacy protection is built directly into our systems and processes, not added as an afterthought. This means we only collect data that is strictly necessary, store it securely, and ensure it is used solely for the stated purposes.

2Types of Personal Data We Collect

Dapatcuci collects several categories of personal data depending on the nature of your interaction with the platform. Below is a detailed summary of the data we may retain:

3How We Collect Your Data

Dapatcuci collects personal information through several different channels, and we want you to know exactly where and how this information is gathered:

• Account Registration — When you register, you provide your name, email, phone number, and other basic information directly to us.
• KYC Process (Identity Verification) — To enable withdrawals, you submit a copy of your MyKad and proof of address. These documents are stored securely and accessed only by authorized personnel.
• Financial Transactions — Every time you make a deposit or withdrawal, transaction details including payment method and amount are automatically recorded.
• Platform Usage — Our system automatically records technical information such as IP address, device type, and gameplay activity for security and service improvement purposes.
• Cookies & Similar Technologies — Our website uses cookies to enhance user experience and analyze usage patterns. More information on this is outlined in Section 7.
• Communications with Support — When you contact our support team, conversations are recorded for quality control and record-keeping purposes.

4How We Use Your Personal Data

Dapatcuci uses your personal data solely for legitimate and necessary purposes. We do not use your data for any other purpose without your prior consent. Below are the primary purposes for which data is used:

• Account Management — Creates, maintains, and protects your account on the dapatcuci platform.
• Transaction Processing — Processes deposits, withdrawals, and any financial transactions you make.
• Identity Verification (KYC) — Ensures you meet the age and identity requirements to use the platform in line with compliance obligations.
• Security & Fraud Prevention — Detects and prevents fraudulent activity, money laundering, and platform abuse.
• Customer Support — Resolves inquiries, complaints, and assistance requests you submit.
• Platform Improvement — Analyzes usage patterns to improve platform functionality, interface, and overall experience.
• Responsible Gaming — Monitors gameplay patterns to identify early signs of gambling problems and offer appropriate assistance.
• Service Communications — Sends important notifications about your account, transactions, security updates, and policy changes.

5Data Storage, Retention Period & Security

All personal data of dapatcuci members is stored on servers protected to international security standards. 256-bit SSL encryption ensures that all data transmitted between your device and our servers cannot be intercepted or read by any unauthorised third party.

We enforce strict access controls — only dapatcuci staff who require access to specific data to perform their duties are authorised, and all access is logged for auditing purposes.

Data retention period are as follows:

• Active account data — retained for as long as your account remains active and in use.
• Financial transaction data — retained for a minimum of 7 years in accordance with Malaysian legal requirements.
• KYC documents — retained for the duration of the active account plus 5 years after account closure.
• Support communication logs — retained for 3 years for record-keeping and audit purposes.
• Technical usage data — retained for 2 years for platform analysis and improvement.

Once the retention period has lapsed, data will be securely deleted using approved data disposal procedures.

6Sharing Data with Third Parties

Dapatcuci does not sell, rent, or disclose members' personal data to any third party for commercial marketing purposes. However, there are certain situations where we need to share data with other parties:

• Payment Service Providers — Information required to process deposits and withdrawals is shared with payment providers that have passed our security assessment. They are bound by strict confidentiality agreements.
• KYC Verification Providers — Identity documents may be processed through approved third-party verification systems to expedite the verification process.
• Regulatory Bodies & Authorities — dapatcuci is required to comply with lawful requests from Malaysian authorities such as Bank Negara Malaysia, MACC, or law enforcement agencies when legally required.
• Audit & Compliance — Appointed independent auditors may access limited data for security and compliance audit purposes.

In all data-sharing arrangements, we ensure that recipients are bound by data protection agreements that are equivalent to or stricter than our own standards.

7Cookies & Tracking Technology

The dapatcuci website and app use cookies and similar tracking technologies to enhance the user experience and ensure platform security. Below are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• User Preference Cookies — Saves your preferences such as language, theme, and other settings for a more personalized experience.
• Analytics Cookies — Helps us understand how members use the platform for improvement purposes. This data is collected in aggregate and does not directly identify individuals.
• Security Cookies — Used to detect unusual activity and protect your account from unauthorized access.

You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the dapatcuci platform.

8Your Rights as a dapatcuci Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and dapatcuci's commitment to privacy, you have the following rights regarding your personal data:

9Children's Data & Protection of Minors

The dapatcuci platform is strictly limited to individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we discover that personal data from a minor has been inadvertently collected, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered an account on dapatcuci are requested to contact us immediately.

10How to Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your personal data rights as outlined in Section 8, you may contact the dapatcuci Privacy & Compliance team through the following channels:

• Live Chat — The fastest way to get a response. Available 24/7 on the dapatcuci platform.
• Privacy Email — Submit your written request to: [email protected]

We will endeavour to respond to all privacy-related enquiries within 5 business days. For more complex requests such as data access or data deletion, the process may take up to 30 business days.